UK Delivery
Standard:

• 2nd Class - 2-4 days (Royal Mail)

Upgrade Options

• First Class - 1-2 days (Royal Mail)
• FedEx - 1-3 days Tracked (excluding weekends)
• Special Delivery - Next Day & Tracked (Royal Mail)

International
Standard:

• Int'l Tracked - 5-7 days (Royal Mail)

Upgrade:

• Int'l Signed & Tracked - 5-7 days (Royal Mail)

Royal Mail will normally deliver international mail using local national postal services; e.g. USPS, Canada/Auz/Nz Post.

Large Placemat and Bulk Orders are possible for non-UK orders, contact Rory for a tailored international bulk shipping quote. Contact Form or sales@wiltsworkshop.co.uk

Production Times

All items are made to order and as such can take 1-3 days to produce depending on demand.
Bulk orders often take longer to produce and it is recommended that you allow for 5-10 working days prior to dispatch; noting that most large bulk orders are dispatched via Special Delivery.

Dispatch Details

All Royal Mail dispatches are collected every afternoon; Mon-Fri.
FedEx drop offs are in mornings; Mon-Fri.

Royal Mail Tracking

Whilst regular royal mail post doesn't have active tracking, the proof of postage that will be sent to you on dispatch can be used to tease out some information from the Royal Mail Tracking site.
Prior to first delivery attempt you get a red message "An update will only be provided when we attempt to deliver your item". This indicates that they have not tried to deliver it, but also that it has not declared it lost.

Royal Mail

Delayed

If notified Wilts Workshop can submit a delayed claim on your behalf and will pass on 100% of the compensation; approximately £1.50-£2.50.

Royal Mail consider items delayed as follows:
Standard/2nd Class: if undelivered on 6th working day* after dispatch.
First Class: if undelivered on 4th working day* after dispatch.
Special Delivery: if undelivered on working day* after guarantee date.

Lost

Royal Mail only class undelivered items as lost as follows:
Standard: if undelivered on 13th working day* after dispatch.
First Class: if undelivered on 11th working day* after dispatch.
Special Delivery: if undelivered on 5th working day* after guarantee date.

*Royal Mail consider Saturday a working day

FedEx

The FedEx service used delivers on week days with orders dispatched in mornings. FedEx quotes a delivery window of 1-3 days, but our experience within mainland UK is often only 1-2 days.

The Primary benefit of the FedEx service is that it is a cost effective, tracked and fully insured service, unlike any of the Royal Mail services other than special delivery; insurance covers delay, damage and loss.

Replacements

In 3 years of trading Wilts Workshop has only had 4 delayed items be declared Lost.
Therefore, order replacements will not normally be sent prior to the order meeting the delivery companies lost criteria. Once considered lost replacements will be dispatched as soon as possible often within 24hrs.

Wilts Workshop will pass on any delay claim amounts to the customer.

When replacements are required, the customer will not incur a charge unless they have instructed us to use a more expensive service. Wilts Workshop will use any claim recovery from the delivery agent to pay for the replacements.

Order Cancellation

Customer cancellation can normally be accommodated prior to proof acceptance for customised orders and before dispatch for un-customised. Each cancellation request will be considered individually.

Wilts Workshop reserves the right to cancel any order prior to dispatch and will provide a full refund in such circumstances.

The inability to confirm design requirements with the customer is the most frequent reason we cancel orders. Wilts Workshop will endeavour to re-send proofs daily until the customer replies. However, should the customer not reply within 10 working days Wilts Workshop will CANCEL the ORDER.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please take sufficient quantity and quality of photos, both the damage and packaging, to support a claim that WiltsWorkshop will raise on your behalf with the delivery agent.

Return of damaged items will not be required should a sufficient quality and quantity of supporting photos (item and packaging) be provided.

Replacement will be dispatched as soon as practical once damage has been confirmed.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. 

Exceptions / non-returnable items

Custom and/or Personalised products (such as special orders or personalized items), can not be accepted for return. Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we also cannot accept returns on sale items or gift cards.

To start a return, or for any any return related questions feel free to contact us at sales@wiltsworkshop.co.uk. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first lodging a "Return Request" may not be accepted. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@wiltsworkshop.co.uk.

Wilts Workshop will not retain or use your personal data outside this website unless directly related to communications for your current order or unless specifically agreed in advance. We will not intentionally pass on your personal data other than to affect this site's management including use of third party site management services.

Design files will be retained in case of a need to resend or aid repeat order design. These files will be stored securely and deleted after 3 years unless requested by yourself (the customer) for either earlier destruction or longer retention.

Regardless of our above declared intent, the legal verbiage for Wilts Workshop's detailed privacy policy can be found via this link or the links at the bottom of every site page.

The full detailed Terms and Conditions for Wilts Workshop can be found via this link or the one in at the bottom of every page on this site.

Wilts Workshop is the trading name for OMRAH Enterprises Ltd. This small business is Owned & Operated by Rory.

Email:

sales@wiltsworkshop.co.uk

Address:

Mills Way, Boscombe Down Business Park, Amesbury, SP4 7RX, UK

WhatsApp:

+447942322726